Shipping Info

COVID-19 Shipping update:

Due to COVID-19 restrictions and severe delays in the postage system we are currently experiencing delays for international deliveries of up to two weeks. Please be patient at this time and allow extra time for your orders to get to you. 
For any questions regarding missing orders or delayed deliveries please email us at shop@hellohappee.com

European & International Shipping

We currently ship to the following countries (please note that this may change due to temporary border closures and/or COVID-19 restrictions):

  • Zone 1 Europe: Albania, Andorra, Austria, Azores, Belgium, Belarus, Bosnia and Herzegovina, Bulgaria, Cyprus, Croatia, Denmark, Estonia, Faroe (Islands), Finland, France, Germany, Gibraltar, Greece, Guernsey, Italy, Ireland, Israel, Iceland, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Moldova, Monaco, Montenegro, Norway, Netherlands, Poland, Portugal, Spain, Sweden, Switzerland, Turkey, Hungary, United Kingdom (including Northern Ireland).
  • Zone 2: United States of America, Canada, United Arab Emirates, India.
  • Zone 3: Australia, New Zealand 

Shipping costs are calculated based on cost per gram tariffs for each shipping zone. All orders are shipped through Poste Italiane using International Priority Post. We do not currently offer tracked shipping or expedited delivery services. For more information on approximate delivery times see below.

Estimated delivery times once your order has been processed & marked as dispatched*:

  • Mainland Europe: 3-5 days
  • Ireland & the UK: 7-10 days
  • International: 2-3 weeks 
*We are currently experiencing delayed delivery times due to COVID-19 restrictions. For any questions regarding your order please contact us at shop@hellohappee.com

FAQs

Do you offer next day delivery?
All Happee Shop orders are sent through regular mail (Poste Italiane) and so we can not offer next day delivery even for destinations here in Europe. 
Why are shipping costs so high?
Our shipping costs are calculated based on the standard cost per gram for shipping packages from Italy to each shipping zone. International order will naturally cost more because these prices factor in the expense of moving a parcel through the mailing system (fuel, labor, etc.). We regularly update our shipping costs to reflect the current tariff charges. 
How long will it take for my order to be dispatched?
We are currently a two man team and work as fast as we can to process and pack your orders. On average orders take 3-5 days to be dispatched but this can be longer during holiday periods. 
When will my order be delivered?
Once your order is shipped it is out of our control how long it take to get from our local post office to yours. On average mainland European orders will be delivered in 2-3 days, UK and IRL orders in 7-10 days. US, CA, AUS, NZ and IN orders can take up to 3 weeks to reach their destination however please keep in mind that due to current COVID-19 restrictions orders can take longer than normal to be delivered. 
Do you ship to the USA?
Yes, we currently ship to the US, Canada, Australia, New Zealand, India, Ireland, the UK and mainland Europe. 
We hope to expand our shipping destinations in 2021, however that will hugely depend on COVID-19 updates and border closures/restrictions. 
I received a dispatch update but am unable to track my order on your site...
We use the Poste Italiane priority post service; this is the fast shipping method currently available for International orders from Italy. Unfortunately while each package receives a unique parcel ID number, Poste Italiane do not currently offer package tracking for this service.